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Note: Audio files are in MP3 format.

Date Discussion Topics
May 23, 2012

Defining the Fole of Emergency Care in a Broken Health System

Speakers:Nathan Schlicher, MD, JD; Gordon Wheeler; Barbara K. Tomar

February 9, 2012

Employing Best Practices to Improve the Patient Experience

Speaker: Jim Hoelz, MS, MBA, RN, CEN, FAEN

December 19, 2011

Patient Satisfaction 

Speaker: James D. Adams, MD, FACEP

October 12, 2011

Disaster Preparedness and Emergency Management

Speaker: Dr. Daniel Fagbuyi

July 26, 2011

Rapid Intake and Patient Segmentation

Speakers: Heather L. Farley, MD, FACP; Karen Toulson, RN, MSN, CEN, NE-BC; Jason Deal, MBAJesse Moncrief

May 26, 2011

The Regionalization of Emergency Services

Speakers: Brendan G. Carr, MD, MA, MS; Ricardo Martinez, MD

April 28, 2011

The Geriatric Emergency Department

Speaker: Mark S. Rosenberg, DO, MBA, FACEP, FACOEP-D

December 16, 2010

Triaging Patient Flow Part II

Speaker: David A. Hnatow, MD, FAAEM, FACEP

October 12, 2010

 Triaging Patient Flow

Speaker: Mike Williams, MPA/HSA

April 23, 2010

ED Crowding: Causes, Consequences, Solutions

Speaker: Jesse Pines, MD, MBA, MSCE

November 2, 2006

Strategies for Improving Patient Flow Within Your Organization

Speaker: Cindy McGlone 

Additional Information: Webinar Agenda | PPT slides

October 4, 2006

The 24-Hour ED Cycle

Speaker: Shari Welch, MD, FACEP

Additional Information: PPT slides  

July 14, 2005

Maximizing Capacity: Take Control of the Admissions Process

Speaker: Tami L. Lee, RN, MSN, MBA

Additional Information:Webinar Agenda | PPT slides  


Maximizing Throughput: Smoothing the Elective Surgical Schedule

Speaker: Niels Rathlev, MD

Additional Information: PPT slides

June 23, 2005

Fixing the Front End: Using ESI Triage v.4 to Optimize Flow

Speaker: Dave Eitel, MD, MBA

Additional Information: Webinar Agenda | PPT slides Follow-up Q&A


Service Excellence: Delivering on the ED Service Guarantee

Speaker: Corinne Victor, RN, CEN; Randall Benson, MBA

Additional Information: PPT slides Follow-up Q&A

July 22, 2004

Reducing Long Wait Times for Mental Health Patients

Speaker: David Hnatow, MD, MHSA, FACEP

Additional Information: Webinar Agenda PPT slides Audio Q&A


Improving Bed Placement of ED Patients

Speaker: Ruth Radenslaben, RN

Additional Information: PPT slides Audio Q&A Additional Q&A